Live Well Meds - The Drug Card That Saves You Big
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Frequently Asked Questions
Frequently Asked Questions

Below is a list of frequently asked questions and their answers:

How can my prescriptions possibly be so cheap with your program? back to top

(I was paying $34.25 and now I pay just $7.10 with your program)
This program gives you similar pricing to what the largest HMOs and Insurance companies get. The difference is that you get the benefit, not the HMO. Savings are what this program is all about.

Is there anything dishonest about this program (I feel guilty paying so little)? back to top

No! While the prices are very low (and they are), they are comparable to what the pharmacy gets paid by the largest HMOs and Insurance companies.

How do your discounts compare to other drug card programs? back to top

Our discounts are 15% to 25% better than the other programs we reviewed (over 20). We also hear this figure from our members as well! Prior to starting this internet product, we carefully researched a number of other programs, including several that are heavily promoted on television.

What if my pharmacy has a problem filling my prescription? back to top

We maintain a help desk that the pharmacy can call, the toll free number is on the membership card.

Is there anything special I should do the first time I use this program at a participating pharmacy? back to top

When you order your prescription, tell the pharmacy that you have a "Drug Card" program. They will ask you for a copy of the card, or the information on the card such as the BIN #, the group # and member ID #. With this information, the pharmacy will find you in their system, and the Drug Card discount will be applied to your order automatically.

Do pre-existing medical conditions affect my ability to participate? back to top

No. You don't have to worry about doctor's exams or pre-existing medical conditions to participate in this program.

Will you price and compare my current medications before I enroll in the program? back to top

We can. However, in virtually every situation, our experience has shown that our price is lower than what you are currently paying. Rather than ask us to price your individual medication, we ask that you enroll in the program and try it for 30 days. If you are not 100% satisfied, we will gladly refund your membership fee.

What discount will I receive on my prescriptions? back to top

Discounts on individual prescriptions vary. The discounts will range between 14% to 80% (or more). You can be assured that the Drug Card program gives you the lowest prices available.

How many prescriptions can I get with this program (during my membership period)? back to top

Unlimited! There is no limit on how many prescriptions you can have filled or how much you can save with this program. Only registered members (and their registered dependents) can obtain discounts.

Can other members of my family use my membership card? back to top

Yes! Each registered member of the family can participate in the program.

Do you offer mail order prescriptions? back to top


Can I use this program if I am on vacation or traveling? back to top

Yes. This program is valid at all participating pharmacies nationwide (over 60,000). For a list of participating pharmacies in your area or other areas, Click Here. You can also obtain participating pharmacy information by calling the toll free Customer Service number on your card (M-F 7:00 AM - 5:00 PM CST).

Is there a way to get even deeper discounts within this program? back to top

Yes! Deeper discounts can be obtained using the Mail Order 90-day option. In order to use this option, your prescription from your doctor must be specifically written for 90 days (or more) and you must obtain a 90-day supply. Using the Mail Order 90-day option will save an additional 6% to 10% over the already discounted 30-day option.

Do I have to buy in bulk in order to get a discount with this program? back to top

No, whether you are buying 1 pill or 500 pills, all quantities are discounted with this program. You may get better pricing with larger quantities.

Do I need to use a claim form with this program? back to top

No, no claims forms, no paper work! Discounts are instant and automatic. When you leave the pharmacy you are done!

As a member, do I need more identification than what I received at enrollment? back to top

No, the purpose of the membership card you received is to provide the pharmacy with the information necessary to find you in their computer system.

Is it possible to get a more permanent ID card? back to top

Yes. You should receive a permanent ID card in the mail within ten days of registration. Please keep in mind however, the online form that you printed out at enrollment (and can continue to print out) is all you need to obtain member discounts.

How will you charge my credit card? back to top

Your credit card will be charged upon enrollment, according to the plan option selected (monthly, quarterly or annual). After the initial enrollment period, your credit card will be automatically charged, according to your respective election.

I'm currently covered by my employer's health plan. Is it possible that my employer may look at what prescription medications I'm taking? back to top

Yes, it is possible, and highly likely that your employer is aware of the prescription medications you are taking and the health condition associated with the medication. Even though there are confidentiality laws in place to protect you, these laws are rarely enforced, as it is difficult to prove that an employer is using this information inappropriately or that an employment decision has been made based on a health condition. The only real way to guard your privacy is to not use your company's Rx plan to purchase medications for questionable or embarrassing conditions. This is one of the major reasons this Drug Card was created, to protect your privacy.

Drug Card asks for some personal information in order to enroll in the program, how will this information be used? back to top

The information required to enroll in Drug Card is only used to enroll you in the program. The information will absolutely not be used for any other purpose and will be kept strictly confidential. The information will not be sold or supplied to any other person or third party.

How long do I have to wait to use the program (after enrollment)? back to top

Approximately 30 minutes. The automated enrollment process enables you to use this program instantly. If you are enrolling via fax or mail, you can use the program as soon as you are notified, which will normally be the same day your completed enrollment form is received by Drug Card.

Is this insurance? back to top

No. This is a prescription discount program that provides the lowest prices possible on ALL prescription medications.

Are there any excluded or non-discounted prescription medications? back to top

No. ALL prescriptions are discounted. Many pharmaceutical supplies (diabetic) and devices are also discounted with this program.

How does the money back guarantee work? back to top

Enroll in the program and use it for 30 days. If for any reason you are not completely satisfied, we will refund 100% of the membership fees you paid, no questions asked.




Home Terms, Conditions & Disclosures • Legal Disclaimer 30 Day Money Back Gaurantee

Disclosures:This discount medical health plan is NOT health insurance,a Medicare prescription drug plan,or health insurance policy, and is not intended as a substitute for insurance. This plan (The Plan) provides discounts for medical services offered by providers who have agreed to participate in The Plan. The range of discounts or ancillary services offered under The Plan will vary depending on the type of provider and services. The Plan does not make and is prohibited from making members' payments to providers for products or services received under The Plan. The member is required and obligated to pay for all discounted prescription drugs, medical and pharmaceutical supplies, services and equipment received under The Plan, but will receive a discount on certain identified medical, pharmaceutical supplies, prescription drugs, medical equipment and supplies from providers in The Plan. The discount health program does not guarantee the quality of the services or products offered by individual providers. Pharmacy Benefits are provided by Pharmaceutical Technology Inc. (PTI) PO Box 407 Boys Town NE 68010.

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